Privacy Policy

1. Information We Collect

We collect the following types of information to provide and improve our Service:

a. Personal Information

• Name, email address, phone number, and login credentials.
• Company name, hotel/building name, and role information (e.g., manager, technician).

b. Usage Information

• Actions performed in the system (e.g., creating requests, updating status).
• Device and browser information, IP address, language preferences.
• QR code usage and scan logs (time, location, and associated request data).

c. Technical Data

• Cookies, session identifiers, API logs, and system metrics.

We do not collect or store payment card details directly; all payments are securely processed by our authorized payment partners (e.g., Paddle, Stripe, or equivalent), which comply with PCI DSS standards.

2. How We Use Your Information

• Provide, operate, and maintain our Service;
• Manage user accounts, authentication, and permissions;
• Process customer support requests;
• Improve platform performance and user experience;
• Communicate updates, new features, or security alerts;
• Comply with legal obligations.

We will not sell, rent, or share your data with third parties for marketing purposes without your explicit consent.

3. Legal Basis for Processing (GDPR)

• Contractual necessity: To provide the Service you requested.
• Legitimate interests: To improve our platform and ensure security.
• Legal obligation: To comply with applicable laws and regulations.
• Consent: When required for marketing or optional analytics.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. You may request deletion of your account and data at any time by contacting us at support@reqbit.com.

5. Data Sharing and Transfers

• Service providers (e.g., hosting, analytics, payment processors) under strict confidentiality agreements.
• Legal authorities, if required by law.

If data is transferred outside the EEA, we ensure compliance with GDPR adequacy decisions or use Standard Contractual Clauses (SCCs) to maintain protection.

6. Data Security

• Encryption in transit (TLS/SSL) and at rest;
• Regular penetration testing and vulnerability assessments;
• Access control, authentication, and activity logging;
• Backup and disaster recovery protocols.

Despite our efforts, no system is 100% secure. You acknowledge and accept that transmission of data over the internet carries inherent risks.

7. Your Rights

• Access, correct, or delete your personal data;
• Restrict or object to data processing;
• Request data portability;
• Withdraw consent at any time;
• File a complaint with your local data protection authority.

Requests can be made via support@reqbit.com, and we will respond within 30 days.

8. Cookies and Tracking

• Authentication and session management;
• Analytics (e.g., Google Analytics, internal metrics);
• Improving Service usability.

You can control or disable cookies through your browser settings.

9. Children’s Privacy

Our Service is not directed to individuals under the age of 16. We do not knowingly collect personal data from minors. If we become aware that we have collected such information, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a new "Last updated" date and will be effective upon posting. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact: